Terms of Service

These terms describe how to use this website and how to engage Artisan Tropic for business consulting and advisory services in the United States. The legal service provider and billing entity for a project are identified in the accepted engagement agreement and invoice.

Website use

You may access the website for lawful business reference, learn about services, and prepare an inquiry. Respect the security and operation of the website. Obtain permission before reproducing or distributing material owned by Artisan Tropic or its licensors, except where the law permits use. Project materials and deliverables are governed separately by the applicable agreement.

Requesting an engagement

An inquiry or project brief starts a conversation about your business question. A project begins when both parties accept a written proposal, statement of work, or services agreement. The written agreement identifies the client and provider and sets the work, outputs, fees, timing, and responsibilities. If these website terms and the written agreement conflict on a project matter, the agreement controls to the extent permitted by law.

Scope and change approval

The proposal describes the questions and workstreams in scope, the information the client will provide, and how the parties will review the work. If the scope changes, we confirm changes to fees, deliverables, or milestones in writing before performing the additional work. Timing may depend on access to records, stakeholder availability, and timely feedback.

Delivery and review

Deliverables may include working sessions, research notes, assessments, written recommendations, or a planning roadmap. The agreement specifies the deliverables and how they will be shared and reviewed. The client should route feedback through its designated contact. Revisions beyond the agreed deliverables or review process require separate approval.

Client participation

Designate a representative who can coordinate access, approve decisions within their authority, and communicate with your team. Provide accurate information and materials that you are authorized to share. If an input changes or is delayed, tell us promptly so we can assess the effect on the work and confirm any revised schedule.

Confidentiality and deliverable rights

Follow the confidentiality and data handling provisions in your written agreement or separate confidentiality agreement. Use the agreed channel for sensitive records. Your organization retains rights in the materials it provides. The written agreement sets ownership, license terms, and permitted uses of project deliverables and addresses any third-party materials included in them.

Fees, cancellation, and outcomes

Published fees are starting amounts. The final fee and payment schedule appear in your accepted proposal or agreement. Our Payment and Billing Policy describes invoicing and our Cancellation and Refund Policy describes how we handle rescheduling and project balances. The Consulting Disclaimer explains how to use findings and projections.

Questions and disputes

Raise concerns about scope, delivery, or billing promptly so the parties can review the project record. Any remedies, liability terms, dispute process, and choice of law stated in the engagement agreement apply subject to mandatory law. Rights that apply by law take priority.

Updates

We review these terms annually and when our services or website operations materially change. We post revisions here with a new update date. Amendments to an accepted engagement follow the procedure in its written agreement.

Payment and Billing PolicyCancellation and Refund PolicyConsulting Disclaimer