Payment and Billing Policy

Artisan Tropic bills consulting services against a written scope. After the scope and fees are accepted, we issue an invoice with payment instructions for the engagement.

Starting fees and written proposals

The starting fees on our website are in U.S. dollars. The work required, number of stakeholders, access to relevant information, and requested deliverables can affect the final proposal. The written agreement identifies the final fees, scope, and payment schedule. Review it before authorizing work or paying an invoice.

Deposits, milestones, and final invoices

Depending on the project, the agreement may call for a deposit, one or more milestone payments, or a final invoice after delivery. We identify the work or milestone covered, the amount due, the due date, and payment instructions on each invoice. Deposit credit and the treatment of project expenses follow the written agreement and the cancellation terms that apply.

Secure Shopify checkout

When we send an online invoice, the email contains a secure checkout link for that invoice. Open the link to review the agreed amount and see the payment methods available for your billing location. Enter payment details on the hosted checkout page. Use our billing contact if the amount, sender, or payment instructions look unfamiliar. Consulting engagements are billed as services, with delivery arranged under your agreement.

Taxes and approved expenses

We itemize taxes where required based on the engagement and applicable rules. If your organization has a relevant exemption, contact us about documentation before paying. We bill reimbursable expenses only if the agreement authorizes them or your representative approves them in writing. Any proposed change to the scope or price is confirmed before the additional work begins.

Payment records and corrections

Keep your invoice and the checkout confirmation for your records. When asking about a charge or requesting an invoice correction, include your company name, invoice number, and the specific line or amount in question. We review the invoice against the accepted scope and explain any correction, revised invoice, or credit.

Overdue balances and disputes

Notify us promptly if you expect a late payment or dispute part of an invoice. Any interest, late charge, or suspension of work follows the written agreement and applicable law. If a payment provider opens a dispute, let us know so we can reconcile payments and credits correctly.

Refunds and updates

The Cancellation and Refund Policy explains how we apply payments to completed work and approved expenses when a project ends early. We review this billing policy annually and when our billing process changes.

Read the Cancellation and Refund Policy